Refund policy

RETURNS, EXCHANGES AND REFUNDS

You have 14 days from the date of purchase to return any unwanted items back to us for store credit equivalent to the value of your items. Items eligible for a return must be unworn, unwashed, with tags and original packaging.

If you’ve been shipped the wrong item, wrong size, or if your item is damaged upon arrival, our team may refund your money in full.

If you’d like to return an item for a size exchange, we are unable to do that for you. However, feel free to re-purchase the item with the store credit you’ve been given.

For any returned items, you are responsible for the cost of returning the item. Make sure to use a reputable shipping company with tracking information and proof of postage, as we are not responsible for lost or stolen packages.

* We currently do not accept returns from the USA due to tariff regulations. 
All USA sales are final.

To get started on a return, please email our support team: jonas@elysmclo.com